Competence in a crisis is not what you think
“Which way is off?”
“Clockwise. I think it’s clockwise.”
“It won’t move. It’s like it’s welded to the pipe.”
“Try the other one. The one with the plastic handle.”
“That’s the neighbor’s meter, Steve. I’m in their garden. Get the torch closer.”
Anjali is an intensive care nurse. In her professional life, she manages arterial lines, titration of vasopressors, and the sudden, violent transitions of the human body from stable to crashing. She does this in a high-intensity environment where every second is measured and every action is protocolized. She does not panic.
But at in Narre Warren, kneeling in a damp patch of buffalo grass with a phone torch clenched between her teeth, her competence has reached a hard mechanical limit. Through the open front window of her house, she can hear the rhythmic, heavy thud of water hitting the laundry tiles.
It is a sound that suggests a significant volume of liquid escaping a pressurized system. It is the sound of a ceiling cavity filling up, of plasterboard reaching its saturation point, and of a future insurance claim expanding in real-time. Anjali is currently experiencing the gap between owning a safety mechanism and knowing how to operate it.
