How to Scale a Design Organization without Abandoning Your Craft
The metal tape measure makes a sharp, metallic thwack as it retracts into its yellow plastic housing. It is a sound that echoes in a concrete shell of a flat, a sound that signals the beginning of a transformation. There is a specific smell to a new Hong Kong apartment before the furniture arrives-a mix of cold plaster, floor wax, and the faint, ozone scent of a high-rise wind blowing through an open window. It is the smell of a blank canvas that is about to be filled.
In the early days of a design firm, that sound and that smell are shared experiences. When there are only four people in the office, everyone knows how the tape measure feels. Everyone knows why a particular cabinet was placed three centimeters to the left to avoid a structural beam. Taste is not a manual; it is an atmosphere. You inhale it by sitting next to the person who has been doing this for twenty years. You see how they frown at a drawer handle or how they instinctively know that a platform bed needs an extra support rail.
The Thinning Atmosphere of Growth
But growth changes the air.
When a team scales from
